yFiles Support Hub Superior support on any level.
At yWorks, we deliver great software. We also provide extensive documentation. But because our products are so powerful and versatile, most users will have questions at some point. That's what our awesome support is for! Customers and evaluators are welcome to reach out to our core developers.
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Working resources
Documentation
docs.yfiles.com
Every component within the yFiles product family comes with a documentation that bundles
three resources: the
Developer's Guide, the
API documentation, and the
Knowledge Base. A centralized search lets you immediately find the answer to your
question.
The documentation is part of the yFiles product package, and it's also available in an
online version.
Developer's Guide
The Developer's Guide describes the library's concepts and explains how functionality is
provided by the classes and interfaces.
You'll also learn about the graph layout algorithms and their options and settings.
API documentation
The detailed API documentation for the classes and interfaces of the diagramming library provides clear help for working with yFiles. It is available as HTML pages, and can also be integrated directly into many IDEs.
Knowledge Base
The yWorks Knowledge Base contains short, product-specific technical articles written by our core engineers that answer frequently asked questions.
Getting started guide
yFiles for HTMLGet step-by-step instructions for your first steps with yFiles for HTML. This guide helps you with the initial setup, shows you where to start in the documentation, and explains how to create your first yFiles application.
Source code demos
www.yfiles.com/demosExplore over 300 interactive demos that showcase some of the yFiles features and use cases. You can run a live version of most demos directly in your browser (created with yFiles for HTML). The source code of all demos can be built onto your own projects. It is part of the yFiles product package and also available at GitHub.
Video tutorials
youtube.com/yWorksTube
The yWorks YouTube channel features numerous helpful videos about yFiles. Take your
first steps with yFiles, explore new features, discover advanced techniques, or get to
know different layout options.
We regularly add new videos – so make sure to follow us!
Webinars
yworks.com/webinarsyWorks regularly offers free webinars, geared toward yFiles newcomers as well as expert users. We introduce new features and layouts, demonstrate live coding, share tips for working with the SDK, and show the benefits of graph visualization for various use cases. We also invite you to browse our collection of recorded webinars.
Customer support
Technical support
my.yworks.comEmail support
If you ever get stuck, our excellent email support is ready to help! All requests are
answered directly by our core developers, because they can assist you most efficiently.
Working with a versatile product can sometimes pose a challenge, so feel free to reach out
if you require guidance. That's what our expert support is for.
By the way: Evaluators have access to our customer center, too.
Quick AI support
Introducing our new
AI support agent:
Get quick solutions, 24/7, directly through the yWorks customer center.
- Log in to the customer center.
- Navigate to the support section.
- Upload your files and describe your issue.
- Choose the relevant category and labels.
- Submit your request and review the immediate AI suggestion.
If the AI's recommendation doesn't solve your problem, the ticket will be escalated to our support team for a human response.
Licensing support
yFiles provides a transparent and flexible licensing model.
All yFiles licenses are perpetual, with zero royalty fees. You can add an optional annual subscription for maintenance and support.
The right yFiles license is just a few clicks away. If your requirements are not covered, let us know – we also offer individual, customizable licenses.
Thank you very much for your prompt help and great support. The framework is impressive and we will definitely continue to use it.— Dirk Stoermer, ATLAS.ti
Choose your next steps
Get connected
Connect with our Customer Success Team regarding your ideas or projects.
Download yFiles
Try yFiles free of charge.
